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Cole Nissan
- Car Dealers
- Bluefield, WV
About this business
Location details
U.S. 460 #3, Bluefield, WV, 24701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
RecommendedNot as good as my dealership in CT. But since I have moved to MI, I go to Cole for everything my Nissan needs. In CT, any type of service you get done, they always vacuum out the entire inside of your vehicle and clean it and wash it. That I miss because I do not get that at Cole but overall, still a good dealership.
RecommendedAlways a good service experience! Wonderful people to work with on automotive needs!! My Go To dealership!!
I have purchased two new vehicles from Cole Nissan. Never again after my last purchase!
Took my ‘20 Murano in for a knocking noise coming from the front wheels. I had taken a video so they could listen to what I was hearing. I took it over the day before bc I work & can’t get over there in the middle of the day. Anyway, they drove it around the parking lot & said you have a rock in between the brake & rotor. It’s out now, you’re good to go. Easy peezy right? Nope. I get on 460 knocking noise is still very much there. I take it back to leave it overnight for my actual appointment the next day. They call & say we... read more
Took my 2017 Murano, 51K miles, to service shop on 27 July, spoke with mark at service desk. I described the problem as coming from the front end, a variety of sounds, squeaking, grinding, rubbing, bumping going over bumps in road, squealing. He made an appointment for vehicle on 29 July, 1030am. Dropped it off the night before. At 130pm on appointment day, I had not heard from mark. So I drove to dealership, mark was at lunch. Spoke to jerry, he checked out what was going on, said tech was just finishing my Murano up, be... read more
Business response:
Dear Rick, we sincerely apologize for your experience. We understand how frustrating this has been for you and we want to make it right. Jason Cole, our General Manager, will be reaching out right away to discuss this with you.
I told service writer I wanted an oil change, tires rotated and battery changed in my remote starter, he said ok and took my keys. I waited about 30 mins and he came and told me I was ready. I asked him if he changed my battery, and he said no, but it would only take a minute, he left and returned a few mins later, I didn't ask about the tire rotation because what I was charged I thought it had been done. after leaving I looked at my invoice and tires had not been rotated. I dont know what happened, if it was service write... read more
Business response:
Dear Connie, on behalf of Cole Nissan, we would like to apologize for your frustrating experience with our Service department. The situation you have described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us, and we would like to regain your trust. If you are open to discussing this issue in further detail, please contact Gary Edwards, our Service Manager, at GEdwards@billcoleautomall.com so we can work towards a resolution. Thank you for a... read more
Funny how post get deleted so they can boost their stars. I had to file a claim today against this dealership snd the service department with Nissan. Mark, at the service desk is rude! Told me my first trip that he couldn’t and wouldn’t help me. Technicians are not helpful and act like they don’t want to permanently fix the problem! I’ve had my wife’s 2019 pathfinder there 3 times over the back hatch not working snd nothing had helped! Was told today they would check the codes but other than that they couldn’t help. I’ll nev... read more
Business response:
Dear Matt, we sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Gary Edwards, Fixed Operations Director, at GEdwards@billcoleautomall.com. We look forward to hearing from you.
Said to come in they have everything ready when I got there the truck was still in St. Albans and didn’t have anything ready really a waist of Time really really bad business wouldn’t buy a billy goat from them!!!!
My name is Clint Stacy. An I wouldn’t take my Vehicle to cole Nissan to be worked on. I took my 2010 Nissan Armada there in the summer to have some Suspension work done And they kept the vehicle for close to three months and charge me close to $3000 to fix it. The day we pick the vehicle up we had to take it back the next day because the air ride suspension wasn’t working, they told me that I needed to replace the sensor to the air compressor an I did And it cost $200 and 100 for them to put it in. Then after keeping the veh... read more
Business response:
Thank you for taking the time to leave a review about your experience. We would appreciate the opportunity to discuss the details of this situation to determine how we can assist you. Please give us a call at 304-621-6275 and we will do our best to make this right. We hope to hear from you soon.
Frequently asked questions about Cole Nissan
How is Cole Nissan rated?
Cole Nissan has a 4.8 star rating with 1,115 reviews.
When is Cole Nissan open?
Cole Nissan is open now. It will close at 7:00 p.m.