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Bob Sight Independence Kia
- Car Dealers
- Independence, MO
About this business
Location details
1700 S Noland Rd, Independence, MO, 64055, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Took my 18 Sorento in for an issue with the brakes. Right out of the gate the service advisor tells me the problem may not be covered under warranty?? They take the car and call me after awhile and tell me the front rotors are warped at 28,000 miles. And that the rotors are a wear item and only covered for 12,000 miles. i felt they should have been covered and asked to speak to a regional rep which was flatly refused. They did give me am 800 number for Kia (big of them). Upon getting my bill which was incorrectly noted as re... read more
Business response:
Bryan, we appreciate you sharing your experience with Bob Sight Independence Kia. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Andy Pack, apack@bobsightkia.com
By far the worst customer service I have ever felt with from any company. You call and everyone you speak to is rude. Pressured into a car that I ended up hating just a couple months later. They said an oil change would be included with the car and when we called to get the oil change they made a big deal about it. Will never go there again and would never recommend. Huge mistake going there on my part. Felt rushed and treated like crap. If I didn’t need a car so bad I wouldn’t have got this one
Business response:
Rebekah, we appreciate your feedback and are sorry to hear that your experience at Bob Sight Independence Kia did not meet your expectations. We aim to provide the best customer service for all of our customers. Please contact General Manager Andy Pack at apack@bobsightkia.com to discuss your concerns further. Thank you.
About a month ago we purchased two vehicles from Bob Sight Kia of Independence. Our sales associate was great and we left happy with extended warranties on both vehicles. Two weeks later we heard a weird clunking on our van. We first took it to our family mechanic and he stated all 4 struts needed to be replaced. We gave Bob Sight the benefit of the doubt that maybe it slipped through service and took the van straight in. The service manager said the struts were fine but replaced stabilizer links. The noise remained. Yes... read more
Business response:
Hi Shannon, we appreciate your feedback and are sorry to hear that your experience at Bob Sight Independence Kia did not meet your expectations. We aim to provide the best customer service for all of our customers and this is not the service that we strive for. Please contact General Manager Andy Pack at (816) 461-0200 or apack@bobsightkia.com to discuss your concerns further. Thank you.
I do not recommend this place, everything felt right because that’s car salesman way of screwing u over ! Which they did, pat me on my shoulder as they jam the knife in your back.. typical car salesman! The sales manager definitely tried to distract as I was signing away! Read your fine print folks and don’t take their kind words to heart cause they don’t care about u!!! 1,000 I was ripped off when I was promised another amount ! And signed an agreement to buy at the right price!!!
Business response:
Joshua, we are very sorry to hear this as this is not the kind of sales experience we strive for. We’re disappointed that you didn’t receive the high quality customer service experience that you deserve. We would like to hear more about your visit. When you can, please reach out to our General Manager Andy Pack at 816-461-0200.
Rip off artist point blank prices are double other dealers! Made me buy synthetic when it was not required just to get you back sooner.Told me it was required by KIA any KIA is not required to have synthetic Thanks Jack trusted you guys!You walk into service office and half the time people will not acknowledge you are there.Scratches on your car are want them removed some guy shows up in the parking lot once a week real good!Glad i found a real KIA dealership that truley cares about customers more than cigarettes and coffee... read more
The service department needs color lessons. there is a difference between a gold tint gray and a silver tint gray.
Frequently asked questions about Bob Sight Independence Kia
How is Bob Sight Independence Kia rated?
Bob Sight Independence Kia has a 4.6 star rating with 2,627 reviews.
When is Bob Sight Independence Kia open?
Bob Sight Independence Kia is closed now. It will open at 8:30 a.m.