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Bill Cole Honda
- Car Dealers
- Ashland, KY
About this business
Location details
2501 Winchester Ave, Ashland, KY, 41101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 p.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 p.m. to 7:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Still dealing with check engine light on same code still not fixed and was told today this was the last time they are going to try and fixed it. Only put a new battery in and cleaned filters by fuel tank and new gas cap . But we was told after service manager cussed us out by higher up they would not stop till it’s fixed .. but we will see if it gets fixed today putting new fuel Canister on it
Bought my Honda CRV Touring addition there. Have had nothing but horrible customer service with service department! Called today from out of town. Just needed someone from service to get on the phone because we was stuck in a parking lot and couldn’t get the car to go into park! The Lady said sorry no one available…. My husband explained lady we are out of town on vacation we just need to see what else we can try. Called a TN Honda dealer they said your shifter is broke its been recalled in 2019! Bill Cole Honda you d... read more
Business response:
Rose, Thank you for reaching out to us. We regret to hear about the situation you have described. When you have an opportunity, please reach out to Derek Hall at dhall@billcoleautomall.com so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
SO…I TRADED MY CAR OFF !! I would not suggest anyone else go here !! I was not happy with the car I bought… so I called and got transferred!! Left several messages and finally after several days of my trade. Bill.. the manager calls me back and says there’s nothing he can do ! I said you mean you won’t do?? He said no can’t do for you at this time! By the way ! My car hadn’t been paid for yet ! So I said since that is the case ! I want my vehicle back !!Maybe in 6 months time he said ! ! I DO NOT SUGGEST EVER GOING HERE !! ... read more
what a joke. Bought a car there a couple of years ago and altornator went out and they wanna look at before they determine if it's covered by warranty and if not charge me for it. yeah that's a damn scam.
Business response:
Dear Brandon, thank you for bringing this to our attention. At Bill Cole Honda we pride ourselves in straightforward, no-nonsense, and transparent dealings with our clients. Please reach out to Gary Edwards at gedwards@billcoleautomall.com so we can look further into the matter.
Do the math before you buy from here. I was trying to buy a new CRV from there. Sticker was 33,000. They tried charging me $3000 over sticker price. And were trying to tell me my payments would be in the $780’s for a $36,000 vehicle at 6% interest for 72 months. Sad part is they take advantage of people like this everyday because a lot of people don’t know any better. I don’t take kindly to trying to be taken advantage of. The finance manager look at me and said “your credit is horrible”. I know I have bad credit that’s why ... read more
Business response:
Dear Chris, We understand your disappointment with your visit. It is important to us that customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please contact Caleb Copley, our General Sales Manager, at ccopley@coleautomotivegroup.com at your earliest convenience to discuss this matter.
the service department gave me the wrong part for my accord even after I expressed concern over thinking it was the wrong one. guy at the counter was lazy and didnt want to deal with It. will buy parts elsewhere...
Business response:
Danny, Thank you for bringing this to our attention. We want all of our customers to leave with feeling like they've received the utmost in customer service. Please contact our General Sales Manager, Lee Cole, at lcole@coleautomotivegroup.com, with your contact information, so we can look into this for you.
Bought a 2014 Ford Focus. Had a 1 year warranty. 9 months after I bought it, my transmission started going out. Bill Cole said it’s magically not covered on my warranty. They wanted $1500 to fix it. Never buy from Bill Cole. I’m still paying off this car that barely runs.
Frequently asked questions about Bill Cole Honda
How is Bill Cole Honda rated?
Bill Cole Honda has a 4.8 star rating with 906 reviews.
When is Bill Cole Honda open?
Bill Cole Honda is open now. It will close at 7:00 p.m.