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Scott Kia of Springfield
- Car Dealers
- Springfield, PA
About this business
Location details
321 Baltimore Pike, Springfield, PA, 19064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
If I had one word to sum up my experience, I would say amazing. From the time I walked in the door and through the whole experience Corenia did a wonderful job. She made sure I was super informed the whole way through and really took her time with me. I came in very undecided and she helped ease my mind. I appreciate the amount of effort and time that she put into helping me make my purchase. I will definitely be back.
Business response:
Marcy, it's you who is AMAZING! Our whole team appreciate your kind words and encouraging feedback, especially Corenia. Our reputation is built on thoughtful and professional care. We're glad you felt the difference. Thank your for sharing your stack of stars!
I emailed service department, then "chatted" on the web site asking a question relating to service and never got a response. Finally called, asked question and it took four hours to get a full response. I did get my car serviced and although the servicing was slow it was satisfactory.
Business response:
Your review is important to us. We don't want to leave you with a 3-star impression without saying that your online chat experience and call delays were outside our standards for customer care. Our apology that we hadn’t done better and you were inconvenienced by the service time. We're pleased to learn that you had a satisfactory result getting your Kia serviced. Thank you for this feedback. We take it seriously and make corrections.
Service was very good. Cris helped with all my questions. Very good at what they do
Business response:
Earning your trust during your most recent visit is the best compliment we can receive. Your 5-star recommendation is incredibly valuable. We're grateful for the fantastic review!
Excellent customer service. Antonio Palmer was very informative and helpful. The dealer even washed my vehicle.
Business response:
Personalized customer care, with all attention on YOU, is at the core of what we do. We're glad you felt this way. Thanks for sharing your stack of stars!
My experience was awesome! Vinny was a joy to work with. Great personality! The dealership was very clean and welcoming. I will recommend this dealership to my friends and family!
Business response:
Vinny was a joy to work with! The dealership was very clean and welcoming. I will recommend this dealership to my friends and family!
Wow! I can't say enough good things about the Scott Kia Service team. I came to Scott because another smaller dealer was not able to handle my rather large Warranty issue without a long delay. Scott Kia stepped in and was there to help, they got the issue diagnosed quickly and got approval from Kia Corporate to complete the work with a much quicker turn around than I ever expected. Service Advisor Antonio was excellent with updating me on the progress and when it would be ready. They even did an amazing detail of the car aft... read more
Business response:
Thoughtfulness and professionalism is our goal. Our team loves to learn that we've earned your high opinion. Your trust means everything to us— it's what motivates our service team and makes them special. Thanks for your 5-star recommendation and encouraging feedback.
I’ve always been treated well, and my car has been handled with care every time I’ve been at Scott Kia. The employees are friendly and amazing and are always eager to help. I’m glad I have them to rely on to care for my ole lil Optima.
Business response:
Professional, on-schedule, and reliable… the essentials for 5-star service. Our team knows it! We appreciate you choosing us for service Carmen. It's amazing to have earned your trust— we love taking care of your Optima!
Great customer service, very transparent & knowledgeable of the service I was there to get. I recommend.
Business response:
Thanks for your 5-star recommendation and encouraging feedback. We love to learn that we've earned your high opinion. Your trust means everything to us.
Very impressed with Corenia, her friendliness and knowledge of the car.Scott Kia is a great place to purchase a car.
Business response:
Thoughtful and professional care, with friendly team members— that's who we are! Thanks for sharing your encouraging feedback and stack of stars.
Frequently asked questions about Scott Kia of Springfield
How is Scott Kia of Springfield rated?
Scott Kia of Springfield has a 4.6 star rating with 4,947 reviews.
When is Scott Kia of Springfield open?
Scott Kia of Springfield is open now. It will close at 6:00 p.m.