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Preston Hyundai of Boardman
- Car Dealers
- Youngstown, OH
About this business
Location details
7554 Market St, Youngstown, OH, 44512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 p.m. to 10:00 p.m. | |
| Tue | 6:00 p.m. to 10:00 p.m. | |
| Wed | 6:00 p.m. to 10:00 p.m. | |
| Thu | 7:00 p.m. to 10:00 p.m. | |
| Fri | 6:00 p.m. to 10:00 p.m. | |
| Sat | 4:00 p.m. to 9:00 p.m. | |
| Sun | Closed |
Not a very good place to buy a car from definitely not honest
The customer service through the service department is horrendous. When asking questions only responded to with snide and sarcastic remarks. Took over a week to get a call back regarding the issues I was having, and that was only after repeat calls. Once the issue was escalated, the GM’s “attempt” to solve my issue resulted in me being over talked and scolded on the phone. Depending on whom I talked to, different answers were provided.
Sold me a lemon plagued with starter issues. Pathetic for a brand new car. Continued to deny me service because the starter issues wouldn't act up during the appointments. When I finally got video proof, they suddenly had time to see me immediately. Claimed to fix my Venue then sent me away for me to have the same issue next day. Took my car back for two weeks and didn't even look at it until I called to ask what was taking so long, upon which time they said they would pull it into the garage and take a look. They then blame... read more
Business response:
Hello Megan, Please know that we take our customer feedback seriously here at Preston Hyundai. I would appreciate the chance to speak with you about your overall experience with our Service Department regarding the starter issues you were having with your Hyundai Venue. When it is convenient for you, please send me your contact information so we can discuss this matter further. Sincerely, Joanna Zuckla Service Manager Preston Hyundai jzuckla@prestonauto.com
I have 2019 Hyundai Tucson, I am getting a flashing check engine light and my vehicle goes into limp mode. I wait d39 days for a service appointment, during that time I had to have the light cleared by other Hyundai dealerships just to be able to make it home. The vehicle is unsafe to be driving with my child in it. During this appointment, I was told they were unable to fix the problem since the light wasn’t on, nor provide a loaner to get the problem to replicate. The service advisor said her recommendation at this point ... read more
Just called for oil change and tire rotation and the quickest i could get service is October 3 . That is too long!
They have had our car for over 2 months. It is a $60,000 dollar car still u set warranty(palisade). Our car started to not want to shift gears while we were driving. They claimed it was the computer and it was fixed. We had it for about a month before the same issue occurred. The service manager went for a drive with my husband and felt it happen and was also given a video from my husband. They kept our car with never giving us one update. Every time we called they said there was nothing wrong. They gave us a small loaner ca... read more
I don’t have any experience with them.
week #4 of owning my 2019 ram still in the shop for transmission failure preston says what are you worried about it for it's under warranty. payment #1 coming due and i still don't have my truck!!!
Awful experience with the service department and service management. I was mislead, not advised, and charged for services I wasn’t aware at the time I did not need. Upon contacting the service manager and explaining my concerns and problem his demeanor was pretty much “oh well, tough luck”. I would NOT recommend anyone else to go to this dealership for service on any vehicle and I will be contacting the BBB.
Business response:
Ramona we are very sorry to hear you’re disappointed with your service. Would it be alright if the General Manager contacts you to see if we can resolve your situation?
Frequently asked questions about Preston Hyundai of Boardman
How is Preston Hyundai of Boardman rated?
Preston Hyundai of Boardman has a 4.7 star rating with 2,092 reviews.
When is Preston Hyundai of Boardman open?
Preston Hyundai of Boardman is closed now. It will open at 6:00 p.m.