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Preston Honda
- Car Dealers
- New Castle, PA
About this business
Location details
3249 Wilmington Rd, New Castle, PA, 16105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 9:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 09:00 a.m. to 6:00 p.m. | |
| Thu | 09:00 a.m. to 9:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I’m on my second Honda warranty paint issue and while other Honda dealerships in the area cover the cost, this dealership doesn’t. I wouldn’t recommend this dealership now that I’m $700 + covering the cost of a rental for the SECOND time in 2 years for a paint issue which wasn’t my fault 😡
Business response:
Julianna, Please know your feedback is very important to us. I would appreciate the opportunity to speak with you about your visits with our Service Team regarding the warranty coverage for your paint. Whenever you can, would you send me an email with your best method of contact so we may discuss this further? Sincerely, Larissa Vialpando Service Manager Preston Honda lvialpando@prestonauto.com
Bad car buying experience. Tried to pressure me into buying a 2021 CR-V. Wasted my valuable time by leading me on that they would give me a better deal but then sales manager retracted and tried to low ball my trade. Got a better deal elsewhere. Also, I went there for a service appointment for oil and tire rotation and was supposed to be covered since my vehicle is new and at proper mileage, but they told me it was not covered. I will never be back and will not recommend anyone to patronize this dealership.
Business response:
Hello Jeff, We truly value your feedback here. I would like the chance to speak with you about your recent experience with our Sales Team regarding the level of customer care that you have encountered. Additionally, I would like to address your recent experience with our Service Team regarding a tire rotation and oil change being covered under warranty. It would be much appreciated if you would kindly email me with your preferred contact information at a time that works best for you. Thank you, Kevin Preston General Manag... read more
Terrible service. Purchased 2 vehicles from this location and each were LEMONS. One with a fraudulent car fax, and major electrical issues. Also, their staff are very rude and unprofessional. 10/10 would not recommend.
Bought a 2016 Honda Civic and put 38,000 miles on it and it already needs a new transmission. My extend warranty expired with 36,000 miles and they won’t help me out at all with it. $3,000-$5,000 for only driving it 38,000 miles. Do not recommend!
I bought the 2020 black edition in March about 2 months after I started hearing an electrical popping sounded like it was coming from the windshield.. I stopped in the Honda New Castle store and mentioned my concerns to Brian, sales manager and he stated he knew exactly what was happening because his car was acting the same way. He then explained to me that it was a 2 part service call. I then made the first appointment to have the dashboard evaluated. I was told that my car was not setting off any codes to keep driving it ... read more
Business response:
Kim we are so sorry for your inconvenience. We have 3 of the 5 parts that are needed for the repair and are waiting for the other 2 from Honda. We have got the regional Honda Service and Parts Manager involved as well to try to expedite this process for you. We will keep you updated as we know more. We appreciate your understanding and look forward to getting this fixed for you! Please call me with any further questions. Dan Mioni Service Manager Preston Honda 724-658-9755
worst experience. Mark took forever and made my wife wait 20 minutes after he disappeared. would not recommend buying a car here. had to get a loaner car because tree sap or bird poop was somehow on the hood . to compensate they gave us a free oil change. Toyota was by far much better. dm me for more info since I don't have enough room on here.
Business response:
Christian, we sincerely apologize for any inconvenience caused by this situation. We obviously wouldn't want you to take delivery of a vehicle with known cosmetic issues, so our only option was to find another one for you. We do strive to make every experience a great one, so if there's anything we can do for you now or in the future please let us know! Thank you again for your business, Preston Honda
Remarkably how their advertised "Zero Down/$249 a month Accord" quickly turns into a "$3000 down/$379 a month Civic." Also, distressing to see their staff on Facebook bashing us Democrats. Do yourselves a favor, buy an American car. I did!
*please read entire post At the end of February I went and bought a 2011 Chevy traverse from Preston Honda’s budget lot. I saw the vehicle advertised online and called the morning and was told to ask for Conor when I got there. My husband(who works at a car dealership) and I went to see this vehicle. When we got there, Conor mogg came out and proceeded to show us this vehicle. We asked SEVERAL questions regarding the vehicle. We were told it was AWD (it wasn’t, it was fwd) my husband then asked about specific issues that t... read more
Save yourself the hassle and visit another dealership!! This place has the WORST customer service and turnover rate! They make false promises- two as a matter of fact, then act like it’s your problem! These people are a bunch of scam artists!! Don’t ever buy from them!!!
Business response:
Hello Megan, Allow us to take a closer look at this for you. Please contact us at kpreston@prestonauto.com with your information so we're able to best assist you. Thank you.
Frequently asked questions about Preston Honda
How is Preston Honda rated?
Preston Honda has a 4.7 star rating with 951 reviews.
When is Preston Honda open?
Preston Honda is closed now. It will open at 9:00 a.m.