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Moritz Kia Alliance Service Center
- Other
About this business
Location details
76177, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had our trim pieces replaced on our Telluride and they scratched up all paint. We reached out to the management and they haven’t returned our call to fix the problem. We are so disappointed because it’s the second car we bought from there.
Business response:
Joe, we hear your concerns. Repeat customers are important to us, and experiences like this are not what we aim for. Thank you for bringing your vehicle to Moritz Kia of Alliance Service Center, and we’d like the opportunity to connect and go over what happened.
Take better care of your customers, we pay the extra fee for the warranty and yet still get the run around. Unfortunately Moritz is not what I thought it was. “Great sales people”…Not so great customer service
Business response:
Reynaldo, we hear your frustration, especially when it comes to warranty coverage and feeling like you’re not getting clear support. When you’ve invested in that added protection, the process should feel straightforward, not like you’re being passed around. Your feedback about the difference between sales and service experience at Moritz Kia of Alliance Service Center is important. We’d like to take a closer look at what happened, so please reach out to our team directly to discuss this further.
Friendly, professional service that was completed faster than expected!
Business response:
Jeanne, we’re glad to hear everything was completed quickly while still keeping that friendly and professional touch. That balance is exactly what we aim for. Thanks for choosing Moritz Kia.
Took my brand new car to fix the back A/C. 4 days later text me the car is done. I went to pick it up and had to turn around. It wasn't fix! They said they look at it. Guess they just looked at but not fix. Not happy.
Business response:
Vilaiwan, we understand how frustrating that must have been, especially after waiting several days and then finding the issue wasn’t resolved. Turning around after pickup because the A/C still wasn’t fixed is not the experience anyone expects, particularly with a newer vehicle. This is something that needs a closer review from our team at Moritz Kia of Alliance Service Center. Please reach out to us directly so we can go over what happened and address it properly.
Fast and professional service.
Business response:
Hi Jeanne, we’re happy everything was quick and professional during your visit. Thanks for visiting Moritz Kia.
Frequently asked questions about Moritz Kia Alliance Service Center
How is Moritz Kia Alliance Service Center rated?
Moritz Kia Alliance Service Center has a 4.8 star rating with 257 reviews.
When is Moritz Kia Alliance Service Center open?
Moritz Kia Alliance Service Center is closed now. It will open at 9:00 a.m.