This profile has been claimed by the business owner or representative.
Hallmark Nissan
- Car Dealers
- Birmingham, AL
About this business
Location details
1300 3rd Ave N, Birmingham, AL, 35203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The service department hourly rate is double the parts cost 😭😡😢
RecommendedMy salesman Stewart made the process very easy and quick I love my new car
The Thursday “ladies day“ offer sounded like a good deal. And it was o.k., although it took quite a while to do the work. But NOWHERE-not online, not in any texts, and nowhere on the physical facility-is there a sign that says they do not accept personal checks. When time came to pay, I was asked if I wanted to pay cash or use a card? I said cash (because, like everywhere these days, they charge a 3% fee on credit cards). I told them that in the US, a check IS considered cash! After arguing with me for 15 minutes, the best ... read more
Business response:
Thank you, Beth, for your feedback on our Thursday “Ladies Day” offer. We’re glad you found the deal decent, but we’re sorry the service took longer than expected and for the frustration over our unclear payment policies. It’s understandable how inconvenient it was to learn we don’t accept personal checks at payment time. Please contact us to discuss further and ensure a better experience next time. Thank you for your input.
RecommendedGreat dealership and Service Department.
RecommendedPurchased. 2025 Nissan Rogue; outstanding buyer experience!
Absolutely the worst service department I've ever dealt with. I've been abullshitted around with for almost a year now and I've given them several times to get a job done and all I'll gotten has been lies and broken promises. I was in the market of looking to do a trade in and with Nissan but this experience has definitely changed my mind. I will NEVER get another Nissan or recommend one. Even when the mess up is in them they do not take accountability, rather they would just try to place blame on anyone they can think of. I... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
RecommendedAlly always helpful and if it takes longer they try to make up for it
Business response:
Demarcus, thank you for your kind words! We're so glad to hear that Ally has been helpful and attentive, always going the extra mile to make sure you're taken care of. We truly appreciate your feedback and look forward to continuing to serve you!
Had my new car towed to service department due to engine failure, called the next day to get some idea of when they would diagnose problem, the service department manager could not even give me a time frame at all, car was just sitting there for a week so I called again and was told the same thing no idea... The next morning I get a call from the manager of service department and he was calling me to advise me to get my car towed to any other dealership!!! He said he didn't have any idea of when they could diagnose the prob... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
When purchasing a car and they promise to repair anything do not I repeat DO NOT sign anything until the repairs are done and looked over by yourself!!! These people are not in the business of honoring their words and when questioned about it they are rude and dismissive to women. I would drive to another state to purchase a car before ever dealing with these people again!! Buyer beware these are the people that give car salesmen a bad name!
Business response:
We’re truly sorry to hear about your experience, Scotty. We regret that we did not meet your expectations, and we encourage all customers to carefully review any paperwork they sign prior to purchase. We take all feedback seriously and would appreciate the opportunity to discuss this further. Please don’t hesitate to reach out to us directly so we can address your concerns.
Frequently asked questions about Hallmark Nissan
How is Hallmark Nissan rated?
Hallmark Nissan has a 4.7 star rating with 3,804 reviews.
When is Hallmark Nissan open?
Hallmark Nissan is open now. It will close at 6:00 p.m.