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Diamond Motor Sports Inc
- Dover, DE
About this business
Location details
4595 S Dupont Hwy, Dover, DE, 19901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
second time I have came in to purchase a bike and got no customer service,(August 2007) ended up going to Honda in Easton Md. and purchased brand new bike. I came today may 25th 2021 guy asked if I needed help I explained that I wanted to trade my bike in for a trike. I spent time checking out the three tikes on the floor( I was really interested in the silver and black trike ) as the person went about talking to other people. no one came over to even talk to me about the trikes so I left piss poor salesmanship to me
Customer service is horrible. I am a female rider and have been there 2x looking for a few things for my bike and not one employee spoke to me. No hello or can I help you with anything not even a head nod recognizing me as a customer and then when I did actually speak to a parts specialist still no hello I just simply asked my question and no have a good day or anything. horrible service I do not recommend this retailer.
Business response:
Tierra I am sorry that you had a bad experience here at the dealership on two different occasions. I would like to here more about what happened so I can try to ensure that this does not happen again. Give me a call when you have a chance. 302-697-3222 x 10311 Alvin
Took my Harley Davidson 883 Superlow in for a 5,000 mile service. The service department didn’t have the air filter in stock. I went to Rommel Harley Davidson to get the air filter the Diamond Motor Sports service department asked me to wait 9 days to receive. The Service Department did install the air filter but reacted as if I did something wrong by purchasing the filter. When I purchased the Pit Pass warranty I expected all parts would be on hand for scheduled maintenance. I’m not happy with the service I received today... read more
So reached out to DMS to try and see if they would buy my 2016 Harley Softail Deluxe, need to get rid of the bike, I know I owe 16,200 on the bike researched what the sales price should be, told DMS that I wanted to get 13,000 for the bike. Get a call back from them and according to them NADA list the bike for retail at 10,500 to 11,000. Now I love how they think people don't research anything because according to NADA online nadaguides.com/Motorcycl… Base Price $19,949 Suggested Retail $12,905 Low Retail $16,980 Average ... read more
Business response:
Wow, sorry you weren’t happy but am curious where you got your numbers? Current NADA retail on 2016 Heritage Softail Deluxe is $16980, wholesale from $10840-$13560. NEW was $19949 in 2016. The cruiser HDs are not holding value as well as baggers. Everyone wants baggers now. I am curious what other dealers offered you for your bike?
When in for a scheduled test ride only to find out that the bike battery was dead, I was told that they had to replace the charging system and battery and if I wanted to leave they would call me when it was ready. I waited 4 hours and called back to check on the status only to be told that the service tech working on the bike only worked a half day so the job wasn't finished. I would think that if you set up an appointment to test drive a bike you would make sure it was good to go before the person shows up for the test driv... read more
Around 2:40 pm today, I visited this business along with my 3 grandsons. My intention was to begin the process and make a purchase; intended for Christmas. Sadly, we were totally ignored and neither one of the available sales associates even offered to help us. I guess they assumed we were just browsing or customer service is not not a priority. I'll take my business elsewhere... Update, after reviewing several other comments, I'll excuse the ignorance and just be grateful for the divine intervention...
One employee tells you one thing and another employee tells you just the opposite! Not the way to do or keep returning customers!! Sounds like this place is full of liars!!
Not a place I will buy another atv from or consider buying parts from. The parts and service department can't get parts right and the down time for a warranty repair was ridiculous.
Came into buy an ATV and was essentially told were not in ATV season yet. Asked about incentives and was told we don't run back all the time to look them up. Would have thought he would have showed an interest and at least looked them up. Would most likely had a sale today. Walked out disappointed after the salesman didn't seem interested in a sale. Didn't even get out of his seat to maybe go over them and create a report and sale. He failed you guys. Not sure how you stay in business with a lackluster approach from your sal... read more
Frequently asked questions about Diamond Motor Sports Inc
How is Diamond Motor Sports Inc rated?
Diamond Motor Sports Inc has a 4.3 star rating with 786 reviews.
When is Diamond Motor Sports Inc open?
Diamond Motor Sports Inc is closed now. It will open on Tuesday at 9:00 a.m.