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Diamond Motor Sports Inc
- Dover, DE
About this business
Location details
4595 S Dupont Hwy, Dover, DE, 19901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Contacted Charlie about a 125 Predator. On their website the unit is advertised for $ 1999.00 our price. Unless you read in the fine print out the door is over $ 2700.00!!! Beware!!! But with my enthusiasm, unfortunately , I missed the fine print.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Remover your general manager , left two difference message refused to call me back who purchased a twenty thousand dollar ATV from the business he is in charge of .The service manager Russ needs a lot better communication skills getting back to customers but may be starting with the GM that may be the way they run the dealership. The person who sold me the ATV Bill was excellent and tried to help me but he could only do so much in his position so i do thank him. Larry Klair
Business response:
Larry I will assume that my service manager Mike Rush was able to take care of everything for you. If you need any assistance in the future just let me know. Alvin
RecommendedWrong parts came in, re-ordered and all turned out fine.
Business response:
Hello Nicole. We are happy to hear that we were able to turn your experience around. We look forward to your next visit.
BILL IS THE FREAKIN MAN!!
Business response:
Thanks, Will for the Recommendation and also for the shoutout to Bill. We are happy he could be there to assist you. Have a great day!
Extremely rude, lack intelligence for parts, serviced department has messed up 5 bikes I took there. I would never call them for anything again.
Business response:
Hi Austin, we are very sorry to learn that you did not have an experience that matched your expectations when you visited our service department. If you would like to discuss your visit in greater detail, we would love to talk to you. Please reach out to us at (302) 697-3222. Take care!
second time I have came in to purchase a bike and got no customer service,(August 2007) ended up going to Honda in Easton Md. and purchased brand new bike. I came today may 25th 2021 guy asked if I needed help I explained that I wanted to trade my bike in for a trike. I spent time checking out the three tikes on the floor( I was really interested in the silver and black trike ) as the person went about talking to other people. no one came over to even talk to me about the trikes so I left piss poor salesmanship to me
Customer service is horrible. I am a female rider and have been there 2x looking for a few things for my bike and not one employee spoke to me. No hello or can I help you with anything not even a head nod recognizing me as a customer and then when I did actually speak to a parts specialist still no hello I just simply asked my question and no have a good day or anything. horrible service I do not recommend this retailer.
Business response:
Tierra I am sorry that you had a bad experience here at the dealership on two different occasions. I would like to here more about what happened so I can try to ensure that this does not happen again. Give me a call when you have a chance. 302-697-3222 x 10311 Alvin
Took my Harley Davidson 883 Superlow in for a 5,000 mile service. The service department didn’t have the air filter in stock. I went to Rommel Harley Davidson to get the air filter the Diamond Motor Sports service department asked me to wait 9 days to receive. The Service Department did install the air filter but reacted as if I did something wrong by purchasing the filter. When I purchased the Pit Pass warranty I expected all parts would be on hand for scheduled maintenance. I’m not happy with the service I received today... read more
So reached out to DMS to try and see if they would buy my 2016 Harley Softail Deluxe, need to get rid of the bike, I know I owe 16,200 on the bike researched what the sales price should be, told DMS that I wanted to get 13,000 for the bike. Get a call back from them and according to them NADA list the bike for retail at 10,500 to 11,000. Now I love how they think people don't research anything because according to NADA online nadaguides.com/Motorcycl… Base Price $19,949 Suggested Retail $12,905 Low Retail $16,980 Average ... read more
Business response:
Wow, sorry you weren’t happy but am curious where you got your numbers? Current NADA retail on 2016 Heritage Softail Deluxe is $16980, wholesale from $10840-$13560. NEW was $19949 in 2016. The cruiser HDs are not holding value as well as baggers. Everyone wants baggers now. I am curious what other dealers offered you for your bike?
Frequently asked questions about Diamond Motor Sports Inc
How is Diamond Motor Sports Inc rated?
Diamond Motor Sports Inc has a 4.4 star rating with 729 reviews.
When is Diamond Motor Sports Inc open?
Diamond Motor Sports Inc is open now. It will close at 6:00 p.m.