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DeVoe Buick GMC
- Automotive
- Naples, FL
About this business
Location details
1410 Solana Rd, Naples, FL, 34103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
common liars yesterday I left my truck with them and they charged me 185 dollars for just telling me something that I knew and that I told them what it was
Made a appointment to go buy a Colorado and when I arrived they had sold it. Made the trip for NOTHING. They didn’t call or message me even though they said they did. The phone doesn’t lie, no incoming message from them of any type. I know selling is why they are there but fool me once and I won’t go back. To many dealerships that actually try to satisfy customers to try them again.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Your service sucks customer for many yet 3 bad services in the past 5 years las one 3/20/23 you don’t do nothing when I complain your answer is always sorry
Business response:
Hello Gerhard, thank you for bringing this to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact us so we can investigate this for you.
After you read this, just scroll down all the OTHER reviews and look at ALL of the EXACT SAME AND SIMILAR post. This tells you there is A HUGE PROBLEM….IN the 27 years I’ve lived in Naples, I’ve NEVER had a car dealership treat me the way GMC Devoe just did. I own 2 GMC vehicles and selling both so I do not have to deal with them anymore. Pretty serious to take such drastic measures. Owning a retail store of my own, if any of my employees ever treated a customer in this manner without good reason, they would be looking for a... read more
Business response:
Mr. Adams: We apologize that you are dissatisfied with your service. You brought your vehicle in for a “No Start” issue. We spent several days trying to duplicate the issue and finally were able to diagnose the problem. We repaired the vehicle and returned the vehicle back to you. After you left with the vehicle, you then came back with an air conditioning problem. The repair, as you requested, was related to a no start issue. If you are still having an issue with the no start, we will gladly take care of that issue. ... read more
Obviously one of the salesman can’t read. I would never buy from them again.
Business response:
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to have a better understanding of your experience. Please reach out to us at (239) 603-6915 at your earliest convenience and we will do our best to resolve this with you.
Came all the way from WI to buy a car. Put the top down and wouldn't go back up. stuck in FL having to drive back to WI in winter. I was told "we are a family business buy a new switch and send the reciept. we will reimburse you" one year later and they ignore my calls and emails I have sent with my reciept for my switch. I really believed and took them for their word. I was fooled . Lost my trust in someone's good word.
Business response:
Hi, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (239) 603-6915 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Same old story, oil change and tire rotation, they suggested about 2 hours. Six hours later they are finished, fortunately I have experience with their waiting room failings Additionally I doubt the tires were rotated as I have one with a slow leak, it's position didn't move. Further the tires pressure monitor was not synced with the tire pressure sending units. I have been dealing with Devoe since 2003 with my first the GMC, I hate having to go to Devoe for service.
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 603-6915 to discuss your concerns, as your satisfaction is of utmost importance to us.
Horrible place for service. Made an appointment for 9am to get first oil change and tire rotation on my brand new truck with 6000 miles on it. Was told I should take about 1 to 1 1/2 hrs, I was fine with waiting. About 2hrs 15 min later my truck is done. I leave only to feel a strong shake in my steering at highway speeds. I call and head back to DeVoe .service person tells me maybe there was a problem before I came to them, again truck has 6k miles and I only brought it to them because they called me saying I need service.... read more
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 603-6915 to discuss your concerns, as your satisfaction is of utmost importance to us.
Had a terrible experience.. diagnosed our truck twice with faulty tests.. said we needed parts totaling over $4200.. got a second option and fixed both problems for under $200.. service manager was very rude and told us if we didn’t like what they said .. to go somewhere else . Scammed us with 2 inaccurate tests at $169 each that we paid for .. would never recommend this servide dept.. #scammed again by Gmc ... be aware and always get a second opinion
Business response:
Hi Angie, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to make this up to you. Please contact our manager at (239) 249-3407 so we can make your experience a positive one.
Frequently asked questions about DeVoe Buick GMC
How is DeVoe Buick GMC rated?
DeVoe Buick GMC has a 4.6 star rating with 2,004 reviews.
When is DeVoe Buick GMC open?
DeVoe Buick GMC is closed now. It will open tomorrow at 9:00 a.m.