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Commonwealth Volkswagen
- Car Dealers
- Lawrence, MA
About this business
Location details
135 Marston St, Lawrence, MA, 01841, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
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I would not recommend because of the lack of communication between saleswoman Jane and the service department. Shaun Berryman, the manager is also a loose cannon that cannot control his emotions. He said my time was not valuable and that I would either wait or go and he was going to do nothing about it. He also gave me his business card so I can make sure to spell his name correctly. This is not how you treat customers that just bought a $20K + vehicle. Second and last time buying from Honda/commonwealth. Shaun needs some ... read more
Business response:
Hi Wil, We apologize for the experience you had at our dealership. This behavior is not in line with our standards, and we appreciate you bringing it to our attention. Your feedback is valuable, and we will address the communication issues and work on improving our service. If there's anything specific you would like to discuss or if there's anything we can do to rectify the situation, please contact us at info@shopuslast.com directly.
Awful never again will I deal with them they are great when it comes to selling you a car but when it needs service forget it now I'm stuck with a 19000 dollar piece of crap that keeps dying on me thank you commonwealth I appreciate it
Bringing your car in for service? Think again…. I will keep this basic and to the point. First off I do want to acknowledge that the dealership has a good sales team. The service center is definitely the opposite. When I had my car in for a clutch replacement under warranty, they told me 3 days. It took them a week. The disappointing part is that they never updated me on the delay. I always had to call to get information after the 2nd day it was in the shop. On top of that they washed my car without my consent. Its not that ... read more
Frequently asked questions about Commonwealth Volkswagen
How is Commonwealth Volkswagen rated?
Commonwealth Volkswagen has a 4.5 star rating with 774 reviews.
When is Commonwealth Volkswagen open?
Commonwealth Volkswagen is closed now. It will open at 9:00 a.m.