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Commonwealth Nissan
- Car Dealers
- Lawrence, MA
About this business
Location details
1 Commonwealth Dr, Lawrence, MA, 01841, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Worst customer service ever They ripped us on service Extremely rude people Never do business with these crooks
Business response:
Hello Özlem, We are truly sorry to hear about your negative experience with us. Providing excellent customer service is a priority, and it’s disappointing to learn that we didn’t meet your expectations. We take your feedback seriously and would like to address your concerns directly. Please reach out to us at info@shopuslast.com so we can discuss the details and work towards a resolution. we hope to have the opportunity to make things right.
We have been going to Commonwealth motors for years. In the most recent years, their service has gone downhill. Recommending brakes be replaced when they didn’t even meet the criteria. Car steering wheels with grease from the Technician on it. Recently we put new tires on my husband‘s Nissan Frontier which were the identical tires, buy 3 get 1 free. The first set of tires were absolute garbage and they addressed my husband‘s concerns. Put four brand new tires on again and he continue to have issues with the rear end of the... read more
Business response:
Karen, we’re sorry to hear about the issues you've encountered with our service and the tire experience. We completely understand your frustration, especially given your long history with us. It’s concerning to hear about the steering wheel grease, the brake recommendations, and the ongoing tire issues. If there’s anything we can do to resolve this or regain your trust, please don't hesitate to reach out at info@shopuslast.com. Thank you for sharing your experience.
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I would not recommend because of the lack of communication between saleswoman Jane and the service department. Shaun Berryman, the manager is also a loose cannon that cannot control his emotions. He said my time was not valuable and that I would either wait or go and he was going to do nothing about it. He also gave me his business card so I can make sure to spell his name correctly. This is not how you treat customers that just bought a $20K + vehicle. Second and last time buying from Honda/commonwealth. Shaun needs some ... read more
Business response:
Hi Wil, We apologize for the experience you had at our dealership. This behavior is not in line with our standards, and we appreciate you bringing it to our attention. Your feedback is valuable, and we will address the communication issues and work on improving our service. If there's anything specific you would like to discuss or if there's anything we can do to rectify the situation, please contact us at info@shopuslast.com directly.
Shady dealer! Most vehicles under a 3-5k market adjustment ABOVE MSRP. Do not support shady dealers by giving in. Don’t expect to purchase a car at MSRP at this location. Bill Dodge Nissan of Saco in Maine sell cars at MSRP. I wholeheartedly recommend them instead. Support transparent dealers that are not trying to take advantage of you. I live a few minutes away from commonwealth Nissan and prefer to drive an hour to Maine so I could work with an honest dealership. Update: We put a down payment down on a Nissan Leaf in pa... read more
I purchased my 2015 Nissan Sentra over 2 years ago and within the 1st year a roof molding came off on my roof.moulding was replaced no cost under warranty then it happened again and again.all under warranty. Now 13 months later pc came off again and now I’m being told this is not covered under warranty as the warranty expired.i purchased extended portfolio warranty and this is considered normal ware and they won’t cover this.This is obviously a defect on my car 4 time in 2 years is problem and now my door handle as well is c... read more
False advertisement with no apology
I’d give them zero stars but that’s not an option. So I bring my 2012 Nissa Versa into the dealership to have the transmission serviced. Car has 133,000 miles(after everything I’ve read I’m lucky). $338 later the car has the CVT fluid changed. 3 days and 300 miles later the car has complete transmission failure. Are you serious, I have preventative maintenance done to take care of the car and it’s ruined. Dealership tells me that the new synthetic fluid with detergent push’s partials around and it messes up the valve body an... read more
I went 3 times for tire rotation and oil change however I got 3 different charges my first was $58.76 the 2nd was only $48.76 and the last one was $62.76 on july 3,2017. It is too expensive already that I will not be coming to this shop anymore.I emailed 3 times for explanation of inconsistent prices however there is no response...
Frequently asked questions about Commonwealth Nissan
How is Commonwealth Nissan rated?
Commonwealth Nissan has a 4.5 star rating with 2,061 reviews.
When is Commonwealth Nissan open?
Commonwealth Nissan is closed now. It will open at 9:00 a.m.