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Cole Kia
- Car Dealers
- Bluefield, WV
About this business
Location details
Route 460 Green Valley Suite 2, Suite 2, Bluefield, WV, 24701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 a.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
I’m gonna personally call tomorrow and there gonna hear every little thing that I have to say I didn’t even have the car 6 months and the whole thing just stopped completely lights and all sent it to them and then they said it was fine now here I am not even had in 14 months and the transmissions basically done for. At first they said they’d fix it but now it’s every bs excuse as to why they can’t. Word of advice take your cars and buy your cars else where.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I had the worst experience with Salesman Cody sears at the Kia car lot. They appraised my car, and he told me they could only give me 40k dollars for my vehicle. I told him , I do not want to negotiate. I would have to pay off for the vehicle at 47k. He then asked his manager if he could do that, and he agreed. At this time, he came back to me and said we are good to pay it off. Now, he has a paper for me to sign in order for my credit to be run. Before I signed the paper, I said, "Just to clarify, I want to pay off for my... read more
Business response:
Chandlar, We regret to hear that you had this experience with us and we sincerely apologize for any confusion and inconvenience. Please reach out to Ryne Shuff at rshuff@billcoleautomall.com when you can so we can address this situation directly. Thank you and have a great day.
bunch of liars, will post a car advertised and not even actually have it.
Business response:
Elijah, We appreciate your honest feedback, as we are always looking for ways to improve. We show every new vehicle in our pipeline due to how low supply has been. This allows our customers to commit to one before they arrive and know what’s coming. We also show every pre-owned vehicle we own on our website from our nearby sister stores to give our customers as many options as possible. We apologize for the inconvenience. If you would like to discuss this further, please reach out to Ryne Shuff at rshuff@billcoleautomall.c... read more
Worst place for service I've ever dealt with.
Business response:
Robin, We regret to hear that your recent experience was anything less than exceptional. Please reach out to Mike Sweeney at mhsweeney@billcoleautomall.com when you can so we can address this situation directly. Thank you and have a great day.
I bought a 2023 Kia Sportage from them, a $35,000 car mind you, and was promised three free tanks of gas since they don’t give oil changes anymore. I went in to redeem the second tank and was told that because I didn’t give them perfect 10s on a survey, the deal was off. This was never disclosed as a stipulation. So on top of going back on a deal they want you to lie about your experiences. This after a decade of business with them. They only care about getting a big purchase and then you mean nothing to them. I would recomm... read more
Called the dealership to confirm car we wanted to look/test drive was there they said yes it was there, then the dealership called back to yet again confirm it was there. Got a call the night before from sales manager making sure we were coming sd yes we were. Drove 1.5 hrs next day got there and told nope they didn’t have that car or any like it that it was a “Flub” up on their part! That is the poorest customer service I have ever experienced!! Will NEVER go back or recommend!!
Business response:
Dear Nicki, thank you for bringing this to our attention. We want all our customers to leave with feeling like they have received the utmost in customer service. Please contact Lee Cole at Lcole@billcoleautomall.com so we can investigate this for you.
Absolutely horrible customer service. Called about a Seltos and drove an hour and a half to go look at it. I get there and tell the guy, I think Chris, my budget for a payment and that I wanted the Seltos. He says yeah! Of Course! ( I had been in communication for several days for only the Seltos. No other vehicles).. He asks if it’s okay to run my credit for the Seltos and see what they could come up with and again, I told him my budget and he even said if it wasn’t within that budget he wouldn’t run it. I okay him to run m... read more
Business response:
Dear Brittany, We understand your disappointment with your visit and agree that this is not acceptable. It is important to us that customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please contact Lee Cole, our General Manager, at lcole@coleautomotivegroup.com at your earliest convenience to discuss this matter.
Called to bring my car up for the 3 recalls on it and hail damage. I was told to come any day. I called back to verify to come any day at any time to bring the car as long as I had my insurance claim assigned to Cole. I drove the 1 hour and 30 minutes here to be told to come back on Thursday. Their hail guy isn't here. And that then I will have to drive back up a 3rd time to get the actual repairs and recalls done. Really?!? I called twice to verify I was given the correct information. Then I tell the guy I can come up afte... read more
Business response:
Hello Katie, our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our clients we hope you will allow us to discuss your concerns further with you. You can reach out to Gary Edwards at GEdwards@billcoleautomall.com. We hope to find a solution promptly.
what could they improve? just about everything. service, vehicle service, workers, pay and all. I would not recommend dealing with any of the cole dealerships at all. worst experience ever
Business response:
Heather, thank you for taking the time to voice your concerns. Please reach out to us at (304) 960-4253 to further discuss your concerns. Thank you and we hope you hear from you soon.
Frequently asked questions about Cole Kia
How is Cole Kia rated?
Cole Kia has a 4.7 star rating with 894 reviews.
When is Cole Kia open?
Cole Kia is open now. It will close tomorrow at 7:00 a.m.