Cole Kia

Chandlar Piner 

on Facebook

2 years ago

I had the worst experience with Salesman Cody sears at the Kia car lot. They appraised my car, and he told me they could only give me 40k dollars for my vehicle. I told him , I do not want to negotiate. I would have to pay off for the vehicle at 47k. He then asked his manager if he could do that, and he agreed. At this time, he came back to me and said we are good to pay it off. Now, he has a paper for me to sign in order for my credit to be run. Before I signed the paper, I said, "Just to clarify, I want to pay off for my... read more

Elijah Hilton 

on Facebook

2 years ago

bunch of liars, will post a car advertised and not even actually have it. 

Robin Jones 

on Facebook

2 years ago

Worst place for service I've ever dealt with. 

Tyler Jackson 

on Facebook

3 years ago

I bought a 2023 Kia Sportage from them, a $35,000 car mind you, and was promised three free tanks of gas since they don’t give oil changes anymore. I went in to redeem the second tank and was told that because I didn’t give them perfect 10s on a survey, the deal was off. This was never disclosed as a stipulation. So on top of going back on a deal they want you to lie about your experiences. This after a decade of business with them. They only care about getting a big purchase and then you mean nothing to them. I would recomm... read more

Nicki Tilson 

on Facebook

3 years ago

Called the dealership to confirm car we wanted to look/test drive was there they said yes it was there, then the dealership called back to yet again confirm it was there. Got a call the night before from sales manager making sure we were coming sd yes we were. Drove 1.5 hrs next day got there and told nope they didn’t have that car or any like it that it was a “Flub” up on their part! That is the poorest customer service I have ever experienced!! Will NEVER go back or recommend!! 

Brittany Crowder 

on Facebook

4 years ago

Absolutely horrible customer service. Called about a Seltos and drove an hour and a half to go look at it. I get there and tell the guy, I think Chris, my budget for a payment and that I wanted the Seltos. He says yeah! Of Course! ( I had been in communication for several days for only the Seltos. No other vehicles).. He asks if it’s okay to run my credit for the Seltos and see what they could come up with and again, I told him my budget and he even said if it wasn’t within that budget he wouldn’t run it. I okay him to run m... read more

Katie Marie 

on Facebook

4 years ago

Called to bring my car up for the 3 recalls on it and hail damage. I was told to come any day. I called back to verify to come any day at any time to bring the car as long as I had my insurance claim assigned to Cole. I drove the 1 hour and 30 minutes here to be told to come back on Thursday. Their hail guy isn't here. And that then I will have to drive back up a 3rd time to get the actual repairs and recalls done. Really?!? I called twice to verify I was given the correct information. Then I tell the guy I can come up afte... read more

Heather Albright 

on Facebook

4 years ago

what could they improve? just about everything. service, vehicle service, workers, pay and all. I would not recommend dealing with any of the cole dealerships at all. worst experience ever 

Austin Albright 

on Facebook

4 years ago

Worst car dealership around. If only alot of you saw first hand how the cars they sell are treated. They took a trade in on a challenger & failed to realize the transmission was going out. I told them about it when I worked for them and they said " well its too late now" do you think anyone can notice if they drive it? If not, we will just do a quick sell on it" this is the type of people you are dealing with buying from this company