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Cole Honda
- Car Dealers
- Bluefield, WV
About this business
Location details
RT 460 Green Valley, Suite 1, Bluefield, WV, 24701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
I dropped my car off last Monday 12/2 to be repaired since that was the only place in town that can supposedly work on a hybrid. I was quoted almost $1600 to fix it and was told my car would be ready by Thursday or Friday. Here it’s is Tuesday 12/10, 8 days later and I still do not have my car. I live 8 hours away from blue field West Virginia and was supposed to go home days ago but I’m still sitting here trying to make it back home to Florida. If you are in any kind of hurry or are wanting to make it home I would not recom... read more
Business response:
Cynthia, we sincerely apologize for the delay in your service. Disrupting your travel plans was not our intention and we are working diligently to get your car back to you. We appreciate your patience, and we are truly sorry for the inconvenience. We have discounted your service and if we can provide any further assistance, please do not hesitate to reach out to Mike Sweeney at mhsweeney@billcoleautomall.com.
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Business response:
Thank you so much, JoJo! Your kind words mean a lot. God bless you too, and take care!
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service department overcharges big shame shame
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I do not trust your service department. I will never do business with Cole again. I would not trust them to change the battery in my key fob with me watching.
Business response:
Retha, We have no record of a recent service experience under your name. We would like to discuss this with you, please reach out to Mike Sweeney at mhsweeney@billcoleautomall.com at your earliest convenience.
RecommendedService department is very good. Sales manager will lie and do what ever it takes to screw you!
Business response:
Robert, Thank you for your kind words about our service department. We regret to hear that you had a negative experience with our sales manager, and we would like to get more information. Please reach out to Lee Cole at lcole@billcoleautomall.com at your earliest convenience.
Don't recommend. I've bought two new trucks from them in the past. I've called twice about buying a third one and no one there will return my calls.
Business response:
Doug, Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to Lee Cole at lcole@billcoleautomall.com at your earliest convenience so we may further assist you in working towards a resolution.
Frequently asked questions about Cole Honda
How is Cole Honda rated?
Cole Honda has a 4.8 star rating with 991 reviews.
When is Cole Honda open?
Cole Honda is open now. It will close at 7:00 p.m.