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Coast Mazda at Port Richey
- Car Dealers
- Port Richey, FL
About this business
Location details
9921 US-19, Port Richey, FL, 34668, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Took over a week to fix, too expensive, and when I got it Took over a week to fix, too expensive, and when I got it back my brand new shirt knob was missing the center plate with the shirt pattern was missing. I called and they said that they would get back to me and they never did!
Bill with service department is why I’ll never buy from Bill with service department is why I’ll never buy from them again. Told me that my brand new gmc has a tolerance level where there allowed to make noise. It’s at there discretion on what’s an acceptable amount of noise coming from brand new trucks. Told me that I might have to live with it. Then after arguing for 20 mins he then decided to look at the truck Come to find out leaf spring are bad on a brand new truck less than 2000 miles. This man made me shake other truc... read more
Business response:
We are sorry to hear you had an unpleasant experience with our service department. We strive to provide excellent service to all of our customers. If you are willing, please email customerservicemazda@coastbgm.com so we can work with you directly. Thank you.
I will never do business with your corrupt dealership. I will never do business with your corrupt dealership. Specifically your Service department. Charging for work that was never completed and then lying about it.
The customer service and everything to do with the The customer service and everything to do with the employees was very good, However, most people in this area don't make over 20 an hour. So to charge 225 an hour for labor is absolutely heartbreaking and ridiculous. When someone buys a car from a company, it's ridiculous that that company charges so much to work on. Let's be realistic $225. An hour is outrageous.
I’ve been gone for over two weeks from there and your I’ve been gone for over two weeks from there and your service manager was supposed to have a check sent to me for a speaker that got thrown away in your service department. I look forward to seeing my check show up. He has his head into GM policy on newer vehicles, but mine is a 2014 with a 157,600 miles with an extended warranty from an off brand company.
After receiving my truck back it seems there wasn’t any After receiving my truck back it seems there wasn’t any work done. I took it in for an oil change and check engine light and I was charged almost $600. They checked out my back window and scuffed up the inside part of my center console, didn’t tell me, and didn’t fix anything. Gave me the truck back with the check engine light still on. Also they removed my license plate frame and replaced it with a coast Buick license plate without my permission. I’ll never go here aga... read more
BATE AND W|SWITCH on 2019 Cadillac posted on Face Drive 20 miles to see 2019 Cadillac found on face book. Major BATE AND SWITCH, What a bunch of lies about the options, car was not even close to ad. STAY AWAY, bunch of crooks
Beware of “shotgunning” This dealership ran a credit check on me through four different banks without my permission. Upon investigation I found that this is a common, if dubious, practice called “shotgunning”. I was co-signing for my son. When I called to complain about this I was directed to the manager whose name, I believe, is Joe. Of course, my message wasn’t returned.
Business response:
Joseph, we regret to hear that you had a negative experience with us. This is not the culture that we promote here at Ed Morse Auto Plaza and we take that very seriously. In an effort to better understand the situation and come to a resolution, we would appreciate an opportunity to speak with you about this matter. Please feel free to reach out to our Customer Relations Manager, Cassi Long via email at CassiLong@edmorse.com.
Beware of the service department Beware of this dealership. A simple oil change and my vehicle comes out of the complimentary car wash with the gloss finish removed with chemical staining on my dealer installed accessories. My expensive wheels say to use no harsh chemicals-only mild dish soap, or warranty is voided. Service manager was aware of this damage yet doesn't follow up or even return voice mails. Extremely unsatisfactory and totally unprofessional service.
Business response:
Thank you for letting us know about this. This is not the culture that we promote here at Ed Morse and we take that very seriously. In an effort to better understand the situation, we would appreciate a chance to speak with you. At your earliest convenience, please reach out to Eddie Gomez, General Manager, via email at eddiegomez@edmorse.com.
Frequently asked questions about Coast Mazda at Port Richey
How is Coast Mazda at Port Richey rated?
Coast Mazda at Port Richey has a 4.6 star rating with 2,404 reviews.
When is Coast Mazda at Port Richey open?
Coast Mazda at Port Richey is open now. It will close at 7:00 p.m.