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Bill Cole Nissan
- Car Dealers
- Ashland, KY
About this business
Location details
2701 Winchester Ave, Suite 2, Ashland, KY, 41101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
I sent a text msg asking for a price on a vehicle. Lori with sales said because it's a new vehicle it's not been "fully stocked with the price yet" but she would talk to the Nissan manager and get a price. Then she asked if it was the only one I was looking at or if I was looking at other vehicles right now. anyways, 6 or 7 text messages and I stopped answering, I still don't have the price of the vehicle. It is listed on your website and says contact for a price. I guess you didn't want to sell a car.
Business response:
Dear Julie, we sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Caleb Copley, General Sales Manager, at ccopley@billcoleautomall.com. We look forward to hearing from you.
A giant waste of time. Dealer marked up over sticker $7k plus on new trucks.
Business response:
Dear Zach, we’re sorry to hear you were dissatisfied with your recent experience. Please reach out to Caleb Copley, General Sales Manager, at ccopley@coleautomotivegroup.com so we can look further into the matter.
DO NOT DEAL WITH BILL COLE. THEY RE NEGOTIATE ON TERMS AFTER YOU LEAVE WITH THE VEHICLE! Lost my business.
Business response:
Dear Carissa, thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Bill Cole Nissan, we take customer reviews very seriously. Please contact me, Caleb Copley, General Sales Manager, at ccopley@coleautomotivegroup.com. We look forward to working together with you to come up with a solution
Beware if you plan to buy from here. They will lie and try to cheat you. But if you want to overpay, have crappy sales people who are rude and have your credit pulled after being told you would not have credit pulled and be lied to over and over to your face than Bill Cole is your place. But if that’s not what you want than I suggest you stay clear! Also the price online they list means nothing apparently! Stay clear! Went out of state and drove 2 half hours away and got a better auto and deal than they were willing to do!
Business response:
Dear Kyle, thank you for your feedback. We are disappointed to hear you had a negative experience at our dealership. If you are open to discussion, we would like to learn more about your concerns. Please reach out to Caleb Copley, our General Sales Manager, at ccopley@coleautomotivegroup.com.
I’m sorry, I can’t recommend them. They did give me a decent amount for my trade but it was just an inflated number because when I asked them to sell their vehicle for the exact same price as a dealer out of state their response was no it’s the only one we have. It also took me 2 days to get a value number from them for my trade and I spoke to numerous people. Very seldom did I even get a call back … and the first sales person I worked with told me she would work on everything first thing in the morning I called and called t... read more
Business response:
Dear Joshua, we are sorry to hear you had a poor sales experience. We understand your frustration with our inventory. If you would like to speak with someone regarding your concerns, please reach out to Caleb Copley, our General Sales Manager, at ccopley@coleautomotivegroup.com. Thank you for giving us feedback. Have a great day!
2nd time we tried to deal with Bill Cole..Can't work with them.
Business response:
Karen, we want to sincerely apologize for your negative experience with us, however, we'd like to learn more about the situation. We want to make things right. Please contact us at 606-235-6997 and we will get back to you promptly. We look forward to hearing from you and earning back your business.
Bill Cole Nissan took $3,900 of my money for a transmission repair that was recalled. I shouldn't have paid a dime. Bill Cole Nissan will not reimburse me. And so nicely told me to go after a Nissan law suit that the deadline closed while my car was being repaired in their shop. I would not recommend any services from Bill Cole Nissan.
Business response:
We sincerely apologize for the inconvenience you have had with your vehicle. Unfortunately, due to a salvage title the warranty is then null and void from the manufacturer. We strongly recommend that you contact Nissan North America at 1-800-NISSAN1 or 1-800-647-7726 to address the issue as there is nothing we can do at the dealership level. Again, we apologize for your inconvenience.
Drove from West liberty Kentucky to Ashland Kentucky we was pre-approved for a couple different vehicles or so we thought . Just for them to say I would have to have a down payment.But I said I was preapproved before I went down there. I was basically lied to. Was trying to get me to buy a $18,000 vehicle for $36,000 with way higher payments and interest.They was only trying to give me $500 for my trade-in, when it was worth 2800 plus new tires and all the work I put in it. Being truthful sales car andbeing lied to does not... read more
Business response:
Tanner, we are sorry to learn you feel this way about our team. We would appreciate the opportunity to speak with you directly. Can you please send us a private message with your phone number? Thanks.
Managers do not listen to want you want and only go after brand new vehicles
Business response:
Hi Karen, we apologize that you did not have a good experience with us. Please feel free to give us a call or send us a direct message with more information on your experience. We would greatly appreciate your feedback. Thank you.
Frequently asked questions about Bill Cole Nissan
How is Bill Cole Nissan rated?
Bill Cole Nissan has a 4.7 star rating with 1,302 reviews.
When is Bill Cole Nissan open?
Bill Cole Nissan is closed now. It will open at 1:00 p.m.