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Newark ToyotaWorld
- Newark, DE
About this business
Location details
230 E Cleveland Ave, Newark, DE, 19711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Dave Ferguson and Mechanic Chris were fantastic! I brought my 2013 Tacoma with 160,000 miles in for a full front suspension job. The truck drove great but it's 13 years old and I noticed the bushings were getting to a little sloppy. Dave made sure that I was informed of every step and that was very much appreciated. He listened to my concerns and I am very happy with the experience. I have every intention of having this Tacoma for another 160,000 miles and with the exceptional job that Chris did and the professionalism of se... read more
Business response:
Hi, thank you for sharing such a great experience at Newark ToyotaWorld. It is wonderful to hear Dave Ferguson kept you informed throughout the process and really took the time to listen to your concerns, while Chris delivered work that brought your Tacoma back to feeling like new. We are glad everything came together so well for you and appreciate you choosing our team for your service needs.
Excellent service and communication
Business response:
Hello, thank you for the great feedback about your experience with Newark ToyotaWorld. We are glad the team kept communication clear and provided excellent service throughout your visit. We appreciate your support!
Went in for scheduled service and notified my of immediate needs.
Business response:
Hi, thank you for bringing your vehicle to Newark ToyotaWorld for service. We are glad the team kept you informed about your vehicle's immediate needs while getting your scheduled service completed. We appreciate you taking the time to share your experience!
Service is excellent although it took more time than I anticipated.
Business response:
Hello, thank you for taking the time to share your experience. We are happy to hear the service met your expectations. We also understand how waiting longer than expected can be frustrating, and we appreciate your patience during the visit.
I loved the customer service..... 10 out of 10 but I stated that my car was hesitating a little and when I returned I noticed the advisor put that I said the car was having loud noises. They did do a transmission flush and service on my car which I told the advisor I wasn't sure if that was the correct thing to do since my car has over 117 thousand miles. He called and to let me know it would be fine .Anyway it's been almost a week and my car is now a little hesitant.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I like working with Dave Ferguson. He always thoroughly explains why certain services are needed. He treats me with respect and I know my vehicles are in good hands.
Business response:
Hello, thank you for sharing this. It is great to hear Dave Ferguson continues to take the time to walk you through what your vehicle needs and why. That kind of communication really helps build trust, and we are glad you feel confident bringing your vehicles to Newark ToyotaWorld.
I was able to get in and out in a reasonable amount of time, after an emergency service call was necessary.
Business response:
Hello, thank you for sharing your experience. We are glad to hear that even after an emergency service call, you were able to get in and out in a reasonable amount of time. Getting you back on the road quickly when it matters most is something we always aim for, and we appreciate you taking the time to share this with us.
Efficient and Knowledge of Toyota vehicles
Business response:
Hello, thank you for sharing your experience with Newark ToyotaWorld. We are glad to hear you found the service efficient and that the team's knowledge of Toyota vehicles stood out during your visit. We appreciate your feedback and hope to see you again.
no comment no comment want the review
Business response:
Hello, thank you for the 5 star rating for Newark ToyotaWorld. We appreciate your support and are glad you had a positive experience.
Frequently asked questions about Newark ToyotaWorld
How is Newark ToyotaWorld rated?
Newark ToyotaWorld has a 4.5 star rating with 5,149 reviews.
When is Newark ToyotaWorld open?
Newark ToyotaWorld is closed now. It will open at 9:00 a.m.