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Moritz Kia Alliance Service Center
- Other
About this business
Location details
76177, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good service experience. Honest dealership.
Business response:
Thank you, Ronald. We’re glad you had a positive visit and felt confident in the experience. We appreciate you spending time with Moritz Kia.
Had an appointment for 9am to do a quick software update. Didn’t get my car back until 5 pm!!! That is a complete joke.
Waited 3 hours for an oil change and it was a scheduled appt. Only good thing was there was a kids playroom so my son had atleast something to do for those 3 hours
Horrific service. Had an appointment to get my vehicle done. Dropped my vehicle off at 9 AM to get an oil change, Didn’t hear anything for hours. Called them at 3 PM and car was still not ready. What’s the point of making appointments weeks in advance if you’re going take six to 7 hours for an oil change.
Business response:
Thanks for your visit, Jessica. At Moritz Kia of Alliance Service Center, we know your time matters, and your comments about the delay stand out. We’d like the chance to go over the details with you, so feel free to reach out to our management team directly.
There were no expectations on timing provided up front that it was going to be almost two weeks to replace a bad battery.
Business response:
Hi Cody, thank you for bringing your vehicle to Moritz Kia of Alliance Service Center and sharing your feedback. Not having clear timing expectations for a repair can be frustrating. We’d like to discuss this with you further, so please reach out to our team directly.
6 hours for an oil change is ridiculous. Dropped my car off at 9 in the morning my car still was not ready by 3 pm
Business response:
We’re glad you chose Moritz Kia of Alliance Service Center, Jessica, and we hear your concerns about the timing. A delay like that can really disrupt your day. Feel free to reach out to us directly so we can go over your visit and work toward a better experience next time.
The price is way too high. It takes too long to get your car fixed. And all they wanna do is up charge you more and you need this and this.
Business response:
Hi Martin, we understand your concerns. Our team works to provide clear recommendations and efficient service, and feedback like this matters. We appreciate you visiting Moritz Kia of Alliance Service Center and encourage you to reach out so we can go over your experience in more detail.
We appreciate the diagnostic but we are evaluating whether to repair the car or trade it in. However, service wasn’t willing to waive the diagnostic fee while we evaluate, so we will be taking our business elsewhere
Business response:
Hey Matt, we hear where you’re coming from. Our goal is to be upfront with all service details so customers can make the best decision for their situation. Thanks for stopping by Moritz Kia of Alliance Service Center, and feel free to reach out if you want to revisit things.
We had our trim pieces replaced on our Telluride and they scratched up all paint. We reached out to the management and they haven’t returned our call to fix the problem. We are so disappointed because it’s the second car we bought from there.
Business response:
Joe, we hear your concerns. Repeat customers are important to us, and experiences like this are not what we aim for. Thank you for bringing your vehicle to Moritz Kia of Alliance Service Center, and we’d like the opportunity to connect and go over what happened.
Frequently asked questions about Moritz Kia Alliance Service Center
How is Moritz Kia Alliance Service Center rated?
Moritz Kia Alliance Service Center has a 4.7 star rating with 130 reviews.
When is Moritz Kia Alliance Service Center open?
Moritz Kia Alliance Service Center is open now. It will close at 6:00 p.m.