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Gossett Chrysler Dodge Jeep Ram
- Car Dealers
- Memphis, TN
About this business
Location details
1901 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedFast and very customer satisfaction oriented. Gladly refer friends to Gossett!!
Business response:
Thank you for your feedback, Ron! It’s great to hear that the Gossett CDJRF team delivered fast service with a strong focus on customer satisfaction.
RecommendedService department is great! They take care of my maintenance and get it done quickly. This is the only place I take my Ram pickup for service.
Business response:
Thank you for your feedback, Jerry! We’re glad our service team keeps your Ram running smoothly and completes your maintenance quickly at Gossett CDJRF.
RecommendedGreat truck buying experience! Jesse was the best salesman I’ve ever dealt with! Everyone at this location were very helpful and knowledgeable. If I ever need a new truck again this is where I will go! Thank you all so much I love my Ram 1500 Big Horn!
Business response:
Thank you for your wonderful feedback, Bradley! We’re so glad to hear that Jesse and the team made your truck-buying experience enjoyable and easy. Congratulations on your new Ram 1500 Big Horn, and we’re thrilled you love it and appreciate your trust in Gossett CDJRF!
RecommendedThe team at Gossett Chrysler Dodge Jeep Ram made my first car buying experience so seamless and easy! They were so friendly, polite, and willing to help! They helped me find such an amazing car! I will definitely be back the next time I am car shopping!
Business response:
Thank you for the wonderful review, Taylor! We're so happy to hear that the team at Gossett Chrysler Dodge Jeep Ram made your first car-buying experience smooth and enjoyable. It’s great to know you found an amazing car and felt well supported throughout the process. We look forward to helping you again whenever you’re ready for your next vehicle!
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I normally use a trusted local repair shop, but because of my warranty I had to take my car to this Chrysler dealership. I regret that decision. Two weeks ago, I arrived at 5:30 AM on a Saturday and sat in the waiting area for almost 5 hours while they “diagnosed” my van. I had brought it in for a loud, grinding/creaking noise that happened every time I turned or backed out. After all that waiting, they told me the issue was my right tire rod—even though the noise was clearly coming from the left side. Still, I trusted them... read more
Business response:
Emily, I profusely apologize for any inconvenience you may have experienced during your service visit to Gossett CJDRF. Our team works hard to offer the best possible service with our certified factory trained technicians. Please reach out to Bob Flowers our service manager so that he can work to resolve your issue.
After 22 years of being a loyal customer, and purchasing at least seven new cars, today will be my final trip to Gossett Dodge Jeep. Unauthorized services were preformed on my jeep and we were basically told that the we could eat it, and get a discount later. There will be no later for us. I have never had this experience with them in 22 years. If you go in for an oil change PLEASE make sure that is all they do, otherwise you will be out $732 that you never intended to spend.
Business response:
Mrs. Davis, we apologize if you felt there was any miscommunication during your service visit to Gossett CJDRF. Our records do indicate that you authorized the maintenance for the 100,000-mile service, which would include an oil change, tire rotation, brake system flush, rear differential service, a fuel system induction service, a cooling system flush and first tune up (spark plug replacement). You indicated to Ross that you needed your service to be done by 9:30am so Ross conveyed that the Cooling system and tune up would ... read more
I will never ever go back to that place! Bob Flowers Cursed me out and said multiple bad things to me like I’m trash! The manager of the store was okay but I know he can do better. The manager of the store told me I might as well don’t come back if I leave a bad review but it didn’t mean anything to me cause it multiple places to buy a car. I’ve called over 20 times just to get a part to put on my car. They told me that they sent it back. They are some very disrespectful people. I wouldn’t recommend anyone to go there until ... read more
Business response:
Nigel, I spoke with both Thomas and Bob our Service Managers, as well as Dominic our Sales Manager about your issue. The part that your vehicle requires is on back order and we have no idea when that will come in. We currently have one that was ordered in October that has not shipped for another customer. Yours was returned not by us but was stopped by the company the part was coming from. While we wish we had the power to get parts when we order, that is completely at the company who makes the parts, not Gossett. We so hope... read more
Extremely disappointed with the service at Gossett Chrysler Jeep Dodge. We entrusted our fully operational truck to Tim on March 6th for a diagnostic test, expecting professionalism and care. After leaving it under the supervision of the service team, including Box Flowers, we picked it up 19 days later in worse condition. Deciding to get a second opinion, we quickly discovered the truck couldn’t even make it halfway down the street before breaking down completely. This raises serious concerns about how our vehicle was handl... read more
Business response:
Kaylen, we apologize that your visit was not up to your expectations. I did speak to Bob and Thomas our Service Managers and they would love if you could reach out at your convenience to discuss the issue further. Thank you in advance.
Frequently asked questions about Gossett Chrysler Dodge Jeep Ram
How is Gossett Chrysler Dodge Jeep Ram rated?
Gossett Chrysler Dodge Jeep Ram has a 4.4 star rating with 1,056 reviews.
When is Gossett Chrysler Dodge Jeep Ram open?
Gossett Chrysler Dodge Jeep Ram is open now. It will close at 7:00 p.m.