Romeo Ford of Saratoga - Commercial Service Center

Nathan LaFond (LaFond Landscaping) 

on Google

a month ago

This is a review I never wanted to write, but I guess I have no choice. I've been going here for years with multiple Ford trucks and never had a problem. On 11/14/25 I brought my less than 1 year old f550 in to have snow tires put on. After they handed me the keys and I paid, I noticed every aluminum rim had deep scratches and gouges in it from the tire machine. It was brought to the service managers attention, she said she would inform her boss and see what they can do. Its now 1/13/26 and after multiple calls, no effort ha... read more

Colby Leahon 

on Google

8 months ago

If I could leave zero stars, I would. Our experience with Romeo Ford in Saratoga, NY has been nothing short of appalling. We brought in our company truck, which has only 20,000 miles, for a ball joint replacement that should have been fully covered under warranty. Initially, we were told everything would be taken care of—no issues, all under warranty. Based on that, we dropped the truck off. Then the story changed. Once the truck was already in the shop, we got a call saying the tires would have to be prorated, which we rel... read more

Allison Streames 

on Google

3 months ago

Had our commercial dump truck towed and worked on at 2 other places before going to Romeo Ford. Romeo Ford correctly diagnosed the problem and quickly fixed it! Great company to work with! 

Michael Short 

on Google

11 months ago

Saratoga Ford and specifically Nicole were excellent. My Family and I had an emergency failure with my 2015 F350 as we were driving through Saratoga. I called Saratoga Ford and spoke with Nicole and was able to fit us in same day and have one of the techs diagnos my truck, and was able to make the necessary repair (failed ground wire to the transmission module) During the 2 hours we were there, my family spent time in their waiting room, which was very clean and comfortable for a commercial service area. If I lived in the ar... read more

Eitan Pearl 

on Google

2 years ago

Nicole and the team went above and beyond the standards of customer service. They are an absolute credit to the Ford Brand and are on our Cristmas Card list. Thank you so much MACKEY AUTOGROUP for helping us continue our RV travel adventures. Eitan, Jenn & Dozer