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Newark ToyotaWorld
- Newark, DE
About this business
Location details
230 E Cleveland Ave, Newark, DE, 19711, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
So I’ve been using ToyotaWorld for my Toyota lease for 3 years. I would say solid 4 stars until yesterday. I did not realize I was no longer getting the complimentary oil changes and inspections (my fault), so I was a little shocked that they charge $130 for that. Most places, from what I’ve heard, tend to charge around $75 or so for the same service. I was in the drop off bay when I realized how much it was so I just decided to let it go and then find a new place to get routine service done moving forward. I mentioned my br... read more
Sales team is excellent but when it comes to service that is another story. Service department does not return calls and is very unprofessional.
Received an amazing offer letter in the mail as a loyal Toyota customer so we called and spoke with Rose who was upbeat and positive and confirming of Toyota's commitment to us as longtime Toyota customers. We scheduled an appointment for 2 days later with the intention to upgrade from a 2014 and re-establish our warranties. When we arrived, we met Ken in the parking lot who was nice as pie and was a longtime salesperson for ToyotaWorld. He saw us looking at the newly released RAV4 XSE Hybrid and immediately allowed us to... read more
Communicate between you parts department and your service department
Business response:
Kenneth J Roberts Oh no! Can you share with me what happened?! I'd like to chat with my staff
My first experience was fine - second - absolutely horrible! Four hour wait for something that should have taken less than two hours maximum -(even though I had an appointment and was promised work could be done in the agreed upon time frame!)....wrong pricing (naturally, in their favor).......excuses, excuses, excuses from service management!
Bought a car from them 2 years ago, biggest mistake of my life. Tried to use their service dept once for an oil change and ended up sitting for 3.5 hrs after quoting me 45 mins (I even had an appointment). Now I can't get them to stop sending me mail trying to get me to buy another car even though I've contacted them 3 times requesting to be removed from their mailing list.
Business response:
Hi Chris, I am so sorry you have had a bad experience at service and in receiving unwanted mail. I will make sure you are removed from all lists. Hope to earn your business again in the future! 😀
Be honest to your customers. Money is not everything in this world and have some integrity.
Business response:
Hi Hayat, Sorry your experience with our sales location was sub par, Please let us know if we can do anything to earn your business!
Leased a Corolla on Saturday. Not the best experience. I was not happy with where we landed on price but went ahead anyway. Lots of last minute add on were presented after we settled on a number. One, being the necessary gap insurance - which was not disclosed until the bitter end - that brought my budgeted number very close to my threshold. The car also did not have floor mats. They apparently were taken by another employee; perhaps for another customer's new car. Rather than repeating the practice and providing us ... read more
Be honest with customer. Luis L. of service informed me my road warranty on my tires is good for two years, not mileage and replacement tires if unable to be fixed has nothing to do with tire warranty mileage and prorated to miles on tires. Told me that is how it always has been. Strange just bought FOUR tires with mileage warrenty and road hazzard NOT based on two years. Need to hire people with some smarts
Business response:
Hi David!, We are so sorry it sounds like there is some confusion on what was said. All of our tires come with a limited mileage/manufacturer warranty and a Two Year Road hazard replacement warranty. They are two separate things, the Mileage and Manufacturer defect warranty comes from the tire manufacturer and the Road Hazard coverage comes from Toyota. We are truly sorry for the misunderstanding you experienced. The mileage and Manufacturer defect warranty covers manufacturer defects and if the tires do not last as long as ... read more
Frequently asked questions about Newark ToyotaWorld
How is Newark ToyotaWorld rated?
Newark ToyotaWorld has a 4.5 star rating with 3,218 reviews.
When is Newark ToyotaWorld open?
Newark ToyotaWorld is closed now. It will open tomorrow at 11:00 a.m.